A free, written audit of your WooCommerce or Shopify to NetSuite sync.
Order-sync failure modes, inventory drift, refund and fulfillment edge cases, and rate-limit posture, checked against your actual store and reported line by line. No live call attached to the deliverable. Scope confirmed within 24 hours of your submission.
An audit category that mostly doesn’t exist.
Most “NetSuite health check” offers audit the ERP itself: role permissions, saved search hygiene, workflow governance, script performance. That’s a real category, and it’s not this one. None of those reviews open the pipe between storefront and NetSuite to look at what actually crosses it, order by order.
That gap shows up on live stores as the same handful of symptoms: duplicate sales orders after a checkout retry, inventory that reads differently on the storefront than in NetSuite, refunds that never post as credit memos, an integration quietly falling behind during a traffic spike because nobody is watching the rate limit. Ecommerce sync is a specific failure surface with its own checklist. We built this audit because that checklist deserved to exist on its own, not folded into a generalist ERP review.
Free. Written. Yours either way.
You get a document, not a meeting. Every check on this page, run against your actual order history, inventory records, and integration configuration, reported as pass, fail, or at-risk, with the reasoning shown. If nothing needs fixing, the report says so and stops there.
Order sync review
Duplicate orders, stuck payment states, custom field mapping, checkout-retry handling.
Inventory drift check
Storefront-vs-NetSuite quantity mismatches, bundle/kit and backorder handling.
Refunds & fulfillment trace
Credit memo posting, partial refund reconciliation, tracking sync.
Rate-limit & reliability posture
API ceiling headroom, retry/backoff behavior, failure visibility.
Run this yourself, checklist in hand.
This is the actual checklist we work from. It’s yours to run without talking to us, against your storefront admin, your NetSuite instance, and whatever’s stitching the two together. Where you can answer every line with confidence, you’re in good shape. Where you can’t, that’s the gap a written audit actually closes.
Order sync
- Orders placed during checkout timeouts or payment retries don’t create duplicate sales orders in NetSuite.
- Order status changes made in NetSuite sync back to the storefront within your platform’s expected window.
- Custom order fields (gift notes, delivery instructions, subscription flags) map to the correct NetSuite fields instead of getting dropped on transfer.
- Split payments and gift-card-plus-card orders reach NetSuite as one reconciled sales order, not fragments.
- Orders placed while the sync integration is down queue and retry instead of silently disappearing.
Inventory
- Storefront stock levels reflect NetSuite’s committed/available quantity, not raw on-hand.
- Multi-location inventory nets correctly to a single storefront-visible quantity, if you stock in more than one place.
- Backorder and pre-order SKUs don’t oversell past the threshold NetSuite is tracking.
- Bundle and kit items pull component-level inventory instead of tracking only the bundle SKU.
- Inventory adjustments made directly in NetSuite (cycle counts, write-offs) reach the storefront without a manual push.
Refunds & fulfillment
- Storefront refunds post as credit memos in NetSuite with the original line items intact, not generic adjustments.
- Partial refunds and partial fulfillments reconcile without leaving the sales order open indefinitely.
- Tracking numbers entered in NetSuite (or a WMS behind it) sync back to customer-facing order status.
- Cancelled orders release reserved inventory back to available stock immediately.
- Store credit, exchanges, and restocking fees are represented distinctly, not collapsed into one refund type.
Rate limits & reliability
- API call volume sits comfortably under the platform’s rate ceiling during peak traffic, not just average traffic.
- Rate-limit responses trigger a retry with backoff instead of a dropped record.
- Someone gets an alert, not just a log line, when the sync queue backs up past a defined threshold.
- A failed sync record is visible somewhere a human will actually see it.
- There’s a documented recovery procedure for “sync was down for six hours” that doesn’t depend on someone remembering what happened.
What the checklist can’t tell you on its own.
The checklist above gets you partway. It won’t tell you why a storefront inventory count is off by a specific number on a specific SKU, or which script in a stack of integration deployments is the one throttling during a spike. That takes opening the actual sales order records, item fulfillment records, saved searches, and integration logs side by side — the part we do.
The report mirrors the checklist structure, line by line: what we found, why, and what fixing it would involve. Anything that needs to be seen rather than described, a NetSuite record with a field that’s silently wrong, a webhook payload missing a value, ships as a short recorded screen walkthrough instead of another paragraph. You watch it once and you’ve seen exactly what we saw. No live call is attached to any of this, at any point — questions about the report get asked and answered in writing.
Four steps, all in writing.
Submit the form
Tell us WooCommerce or Shopify, your NetSuite setup (single-subsidiary or OneWorld), and how orders currently sync: native connector, middleware, or custom script.
We scope it
Scope confirmed within 24 hours: what we’ll check, what access we need, and what we can already tell from documentation alone.
We run the checklist
Every item above, verified against your live order data, item records, and integration configuration, not just the default settings screens.
You get the report
A written, line-by-line rundown, with recorded video walkthroughs wherever showing beats telling. Nothing is scheduled to walk you through it live.
We’ll say so, plainly, then leave the decision alone.
Some audits turn up nothing worth acting on. Others turn up a sync layer that’s past patching. If that’s your result, we’ll say so, and what a rebuild would involve. For reference: a from-scratch WooCommerce or Shopify integration with NetSuite runs $2,500–$4,500 to set up, $15,000–$35,000+ for a full implementation, $500–$1,500/month to maintain afterward. Nothing beyond the audit is quoted unless you ask for it.
Frequently asked questions.
Is the audit really free, with no obligation?
Yes. The report is free regardless of what you decide afterward. We don’t attach a sales call, a required demo, or a time-limited offer to the deliverable. If the audit finds nothing worth fixing, you get a document that says so and the engagement ends there. If it finds something worth fixing, we’ll tell you plainly what and why, and any follow-up work is scoped and priced separately, only if you ask for it.
What access do you need to run it?
Read-only access, scoped to what the checklist actually requires: a WooCommerce REST key or a Shopify custom app with read scopes on orders and inventory, plus either read access to the relevant NetSuite records (saved searches or SuiteQL) or exports from your integration’s logs if you’d rather not grant NetSuite access directly. An NDA is available before you send anything, and exact access requirements are confirmed in writing during scoping.
How long does the audit take?
There’s no fixed number, because the honest answer depends on store size, order volume, and how much history we’re checking. A single-subsidiary store on a native connector is a smaller job than a OneWorld setup running custom SuiteScript across several sales channels. Scope, including the expected timeline, is confirmed within 24 hours of your submission, in writing, before any work starts.
Do I need to get on a call?
No. Scoping, questions, and the final report are all written. This isn’t a rule for this audit alone, it’s how SoftXone delivers everything, including engagements far larger than a free audit. If something in the report needs demonstrating rather than describing, it ships as a short recorded video walkthrough you watch on your own schedule, not a meeting you attend on ours.
Which platforms and NetSuite setups does this cover?
WooCommerce and Shopify on the storefront side, single-subsidiary and OneWorld NetSuite on the ERP side. We’ll audit the connection whether it runs on a native connector, commercial middleware, or a custom-built script layer. The checklist doesn’t change; only what we’re pointing it at does.
My store doesn’t use NetSuite yet. Is this still the right audit?
No. This audit diagnoses an existing WooCommerce or Shopify connection to NetSuite, it assumes the integration is live and something about it is worth checking. If you’re evaluating NetSuite or planning a first implementation, that’s a different conversation with a different scope. Get in touch and we’ll point you at the right starting point instead of running an audit that doesn’t apply to your situation.
Who actually reviews the integration?
The same engineers who build and maintain WooCommerce and Shopify to NetSuite integrations for paid engagements, using the same sales order records, saved searches, and script logs a paid implementation would use. SoftXone’s NetSuite work is grounded in SuiteFoundation and SuiteCloud Developer certification. This audit isn’t a generic ERP-review checklist with ecommerce terms swapped in, it’s built around how these two specific systems actually fail against each other.
What happens to the report if I don’t hire SoftXone afterward?
It’s yours. The checklist and the written report are useful on their own, hand them to whoever maintains your integration, whether that’s an internal team, us, or someone else. There’s no clawback, no expiration, and no requirement to act on anything in it. If you do want help with what it finds, that’s a separate, plainly scoped conversation, not an assumption built into the audit itself.
Getting started.
Submit your store and NetSuite details. Scope confirmed in writing within 24 hours, no call required, ever.
Request the audit →