Refund policy.
Last updated: 8 July 2026
1. Plugins — 30-Day Money-Back Guarantee
All SoftXone WordPress plugins (NetSuite Integration Basic, NetSuite Integration Pro, BatchTrack) come with a 30-day money-back guarantee, no questions asked.
If a plugin does not meet your needs for any reason, email us at support@softxone.com within 30 days of purchase with your order number and we will issue a full refund within 3 business days.
- Request must be made within 30 days of the original purchase date.
- One refund per customer per product.
- Your licence key will be deactivated upon refund.
- Renewals are refundable within 7 days of the renewal charge.
2. Digital Guides — No Refunds
Digital guides are instant-download products delivered immediately upon payment. Due to the nature of digital goods, all digital guide sales are final and non-refundable.
If you have a technical issue accessing your download, email support@softxone.com and we will resolve it within 1 business day.
3. Services — Project-Based Policy
For implementation and custom plugin development services:
- Before work begins: Full refund if you cancel before project kickoff.
- After work begins: Refund of unused portion only, calculated on work completed to date.
- After delivery: No refund once the final deliverable has been accepted.
4. How to Request a Refund
Email support@softxone.com with:
- Your order number
- The product purchased
- Reason for refund (optional but helpful)
We process all refund requests within 3 business days. Refunds are returned via the original payment method.
5. Contact
Questions about this policy: support@softxone.com or visit our contact page. We reply within 1 business day.