Complete NetSuite implementation — or a rescue of the one that stalled.
Discovery through cutover and a 90-day post-go-live support window, run fully async: written scope, fixed price by band, Tella video walkthroughs instead of calls. Same team also takes over implementations that are already live and not working — environment audit first, written findings before anything gets touched.
One team, start to go-live — or from wherever it stalled.
A NetSuite implementation is one engagement broken into fixed phases: discovery, configuration, data migration, customization, training, cutover, and post-go-live support. We scope it in writing, price it by band, and run every phase async — no discovery calls, no status-call theater, no live demos standing in for documentation. What gets built in each phase is named in a statement of work before Phase 2 starts, so scope isn’t something that gets discovered as the project runs.
If a WooCommerce or Shopify storefront is part of the rollout, the ecommerce connector is one workstream inside this engagement, not a separate project. If an existing implementation is stuck, broken, or half-finished, the same team runs it as a rescue — audit first, written findings before any change. Either way, the account you get on day one is the account you keep: one named point of contact, work product assigned to you by contract, no bench rotation partway through.
Discovery & solution design
Requirements, subsidiary/location structure, integration inventory, migration source audit.
Configuration & data migration
Roles, forms, workflows, chart of accounts, historical transactions, open balances.
SuiteScript customization
SuiteScript, SuiteFlow, and RESTlet work scoped to confirmed requirements — nothing speculative.
Ecommerce connector
WooCommerce/Shopify order, inventory, and fulfillment sync, folded into the implementation total.
Training & cutover
Role-based Tella walkthroughs, written runbooks, parallel testing, a scheduled cutover.
30/90-day support
30-day post-setup email window inside a 90-day post-implementation support period.
Three bands, scoped in writing.
- Single subsidiary
- Standard NetSuite catalog, no custom SuiteScript
- Full discovery, configuration, migration, training, cutover
- 30/90-day post-go-live support included
- OneWorld, multi-subsidiary
- Multi-location inventory
- Custom forms and workflows
- Ecommerce connector workstream commonly included
- Multiple entities
- Heavy SuiteScript customization
- Multi-currency
- Combined B2B + B2C operations
Scoped per project. Published cost factors: subsidiary count, data migration volume, integration count, customization depth, timeline. A standalone WooCommerce+NetSuite connector project runs $15,000–$35,000+ on its own pricing page; folded into a larger implementation, it’s priced once as part of the band above, not billed twice. Bands are a starting reference, not a menu — final numbers come out of Phase 1 discovery once we’ve seen the actual subsidiary count, dataset, and integration list, not a checkbox form.
Phase by phase.
Discovery & solution design
Requirements documentation, chart-of-accounts and subsidiary/location design, integration inventory, and a source-system audit for every dataset that migrates. Output is a written statement of work naming every customization, integration, and migration object in scope. Phase 2 doesn’t start until that document is signed — this is where “vague scope” gets eliminated, not discovered mid-project.
Configuration, data migration & customization
Roles, permissions, forms, and workflows configured to the signed scope. Customers, vendors, items, and historical transactions migrated with reconciliation against source totals before anything is called done. SuiteScript, SuiteFlow, and RESTlet customization built to the confirmed requirements list — work runs to SuiteFoundation + SuiteCloud Developer Certified standards, and nothing speculative gets built on spec. If the engagement includes a WooCommerce or Shopify storefront, the order, inventory, and fulfillment sync layer is built here as one workstream inside this phase, using the same connector logic sold standalone on the WooCommerce+NetSuite page — not treated as a second project with its own timeline.
Training, cutover & post-go-live support
Role-based training delivered as recorded Tella walkthroughs plus written runbooks — reference material your team keeps, not a live session that’s gone once the call ends. Parallel testing against real transactions precedes a scheduled cutover. A 30-day post-setup email support window covers go-live stabilization, sitting inside a longer 90-day post-implementation support period covering the configuration, customizations, and integrations built during the engagement. Every band ships with this window; it is never sold as an add-on.
Phase length depends on band and scope. Your phase-by-phase timeline is fixed in the written scope at the end of Phase 1, not promised before we’ve seen your data and integration list.
Already live — but not working right?
The common pattern: a build that blew past its original timeline, a go-live that happened anyway, and a team left to work around a system nobody fully documented. We take these over as a distinct engagement type, not a discount rebuild.
- Timeline blew past the original estimate with no revised scope in writing
- Staff went live with little or no structured training
- Customizations exist that nobody can produce documentation for
- The original point of contact is gone and no one owns the account
- There was no post-go-live support plan, so every issue since has been ad hoc
1. Environment audit first
A read-only pass across configuration, existing customizations, active integrations, and data integrity. Nothing in the account is touched during this step.
2. Written findings before any change
A findings report names what’s broken, what’s undocumented, what’s a risk, and what’s actually fine. You see this before we propose remediation or price it — the audit stands alone if that’s all you need.
3. Phased stabilization
Fixes are sequenced by risk, not bundled into a full re-implementation by default. Some engagements need a handful of targeted corrections; others need a structured rebuild of specific modules. The audit determines which — we don’t assume the worse-and-more-expensive answer going in.
If you only want the audit, the standalone SuiteScript Code Review ($1,500 fixed) or the free Ecommerce Sync Audit cover the customization-specific and connector-specific versions of the same read-only diagnostic.
The failure modes we build the engagement around.
No “live in 4 weeks” promises
Timeline is fixed in writing after discovery sees your actual data and integration list, not sold as a number before either exists.
No vague scope
The statement of work names every customization, integration, and migration object before Phase 2 starts, so “scope” isn’t a word that changes meaning mid-project.
A real post-go-live plan, every time
30-day post-setup email support inside a 90-day post-implementation window ships on every band. It is not an upsell added after go-live goes badly.
Work product assigned to you
IP and work product are assigned to the client by contract. Configuration and code built for your account are yours, not licensed back to you.
Code lives in your repository
SuiteScript and integration code are developed in your NetSuite account and your own source repository — never held in ours. An NDA is available on request.
One named point of contact
A consistent point of contact for the length of the engagement — no bench-rotation staffing where the person who scoped the work isn’t the person building it.
Frequently asked questions.
How much does a NetSuite implementation cost?
Three published bands: Standard from $25,000 for a single subsidiary on the standard catalog with no custom SuiteScript, Advanced $40,000–$90,000 for OneWorld multi-subsidiary builds with multi-location inventory and custom forms, and Complex $90,000+ for multiple entities, heavy SuiteScript, multi-currency, and combined B2B/B2C operations. Final price is scoped per project against published cost factors: subsidiary count, data migration volume, integration count, customization depth, and timeline. You get a specific number after Phase 1 discovery, in writing.
What does a NetSuite implementation actually include?
Seven fixed phases: discovery and solution design, configuration, data migration, SuiteScript/SuiteFlow customization, role-based training, a scheduled cutover, and a 30/90-day post-go-live support window. If ecommerce is part of the rollout, the WooCommerce or Shopify connector is built as one workstream inside the engagement, using the same sync logic sold standalone. Every phase is documented in the written scope confirmed after discovery.
How long does an implementation take?
It depends on the band, and we don’t quote a number before discovery has seen your data and integration list — that’s exactly the “live in 4 weeks” promise this page avoids making. Discovery comes first and produces the written scope. Configuration, migration, and customization follow next and scale with the band. Training and cutover come last, ahead of the 30/90-day post-go-live support window. Your specific timeline is fixed in writing at the end of Phase 1.
Do you handle data migration from our old system?
Yes — customers, vendors, items, and historical transactions are migrated and reconciled against source totals as part of Phase 2. Discovery includes a source-system audit specifically to size migration volume, which is one of the published factors that sets your price band.
Can you take over a stalled or failed implementation from another partner?
Yes — this is the implementation rescue engagement type. It starts with a read-only environment audit across configuration, existing customizations, integrations, and data integrity, delivered as a written findings report before we propose or price any remediation. Stabilization is then sequenced by risk rather than defaulting to a full rebuild.
Do you offer live calls, demos, or a kickoff meeting?
No — delivery is fully async at every stage, including the largest bands. Scoping happens in writing, training is delivered as recorded Tella video walkthroughs your team keeps as reference material, and status updates land in writing on a fixed cadence. This isn’t a workaround for unavailability; it’s the delivery model, because a written scope and a recorded walkthrough are both more accurate and more durable than a call.
What happens after go-live?
A 30-day post-setup email support window covers go-live stabilization, sitting inside a longer 90-day post-implementation support period covering the configuration, customizations, and integrations built during the engagement. This ships on every band by default — it is written into the scope, not something you have to negotiate for after the fact.
Do you write custom SuiteScript, or just configure out-of-the-box NetSuite?
Both, scoped separately. Standard-band implementations use the standard NetSuite catalog with no custom SuiteScript. Advanced and Complex bands include SuiteScript, SuiteFlow, and RESTlet development built to the requirements confirmed in Phase 1 — work runs to SuiteFoundation + SuiteCloud Developer Certified standards, and nothing is built speculatively ahead of a confirmed requirement.
Can you connect our WooCommerce or Shopify store as part of the implementation?
Yes — the ecommerce connector is built as one workstream inside the broader implementation, not a separate project with its own timeline. It uses the same order, inventory, and fulfillment sync logic sold standalone on the WooCommerce+NetSuite integration page (published from $15,000–$35,000+ as a standalone engagement), priced once as part of your implementation band rather than billed twice.
Who owns the code and configuration you build?
You do. Work product and IP are assigned to the client by contract, SuiteScript and integration code are developed directly in your NetSuite account and your own source repository, and an NDA is available on request. Nothing built for your engagement is retained or reused by us afterward.
What if our timeline or scope changes mid-project?
The written statement of work from Phase 1 is the baseline. A scope change is documented and priced as a change against that baseline before work starts on it — it doesn’t get absorbed silently or used to justify slipping the rest of the timeline without a written revision.
Do you train our team, or just hand over a configured account?
Training is a fixed phase, not an afterthought. Role-based Tella video walkthroughs plus written runbooks are delivered before cutover, so your team has reference material it keeps rather than a single live session that’s gone once it ends. A stalled implementation with little or no structured training is one of the clearest signs we look for when scoping a rescue.
What information do you need from us before you can quote a price?
Enough to size the published cost factors: subsidiary and location count, an estimate of migration volume (customers, vendors, items, transaction history), the list of systems that need to integrate, and any customization or workflow requirements you already know about. Submit what you have through the contact form — scope is confirmed within 24 hours, and gaps get filled during Phase 1 discovery rather than blocking the initial quote.
Does a Standard-band implementation include any customization?
Standard band is built entirely on the standard NetSuite catalog — no custom SuiteScript. It still includes full discovery, configuration to your chart of accounts and roles, data migration, training, cutover, and the 30/90-day support window; it just doesn’t include custom code. The moment a requirement needs SuiteScript, SuiteFlow, or a RESTlet, the project scopes into Advanced or Complex, priced against that added work specifically.
Getting started.
Tell us whether you're starting fresh or handing us one that's already stuck. Scope confirmed within 24 hours of your submission, entirely in writing.
Start the conversation →